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SGD Q&A
Common Q&A
What is Sportsman’s Gear Daily?
Who are you guys?
Why do you only sell one product each day?
When will the product become available?
How long is the product available?
I missed a great deal yesterday, can I get it now?
Why am I limited to only 3 products each day?
How do I get more information about the product?
Why do you guys do a video on feature’s and benefits?
Did I just say returns?
Why do you encourage customers to write about the item being sold?
What if my product is damaged or defective?
What kind of customer support do you have?
What about manufacturer’s warranty?
Can I talk to a representative?
It’s a pain in the butt typing WWW.sportsmansgeardaily.com. Is their an easier way?
Is an RSS feed available?
Was this entire business model your original idea?
What is Sportsman’s Daily Shirt?
I missed a great shirt yesterday, can I get it now?
Ordering
How do I create a Woot account?
What payment options do I have?
What are my shipping options?
How can I track my order?
Why isn't my state/country/province listed; do you ship internationally?
Community
What is the Community?
What's with the Blog?
How do I use the message board?
Which Woot staff people use the message boards?
The Company
Where are you guys located?
Do you have a privacy policy? Is it a secret?
Can I work for Woot?
  
Common Q&A
What is Sportsman’s Gear Daily?

We are an online retailer / marketing company that works very hard to find quality products for the hunter, fisherman, camper and outdoor enthusiast to sell at exceptional value (Good Stuff at Bargain Prices).

Products will normally be shipped by UPS or USPS so you can expect delivery in 5 – 7 days. Please do not; I repeat please do not order something you will need within 10 Days. We don’t want to be in any way responsible for messing up father’s day or a well planned trip.

Who are you guys?

To be honest, were a couple of guys just like you who are looking for a better way to provide for our families. We have focused in the area (The Great Outdoors) where we have the greatest amount of knowledge and passion. We believe we have found a unique marketing niche that will not only be fun, exciting and rewarding for us, but also our customers. Tell the truth, aren’t you just a little jealous?

Why do you only sell one product each day?

For now we need to keep things as simple possible. If you new us better, you would understand. Also, it really allows us to focus on finding really great deals rather than just good and OK deals for our customers. We also really like the attention we get when you come back and visit with us every day. And last but certainly not least, we have always enjoyed a good clean tease, as long as we can do the teasing.

When will the product become available?

At 12:00 AM EST each day “The Good Lord Willing” we will have a new quality product available at a great price. The exceptions might be if the fish are biting, the ducks and geese are flying, the rut is on, our kids need a taxi or we did not finish our “Honey Do List”. But check back every day, I am sure we will work it out some how.

How long is the product available?

A product will only be available for 24 hours or until it becomes sold out since our quantity is limited. Thus our tag line “Gear Today, Gone Tomorrow”.

I missed a great deal yesterday, can I get it now?

If your really, really cute, Just Kidding. Maybe, the best way is to go to our (Manufacturer’s Tab), scroll down and click on our link to their site. First see if the product is available, if it is, look for their link to locations where the product is sold. Unfortunately, be prepared to pay a lot more for not checking in with us every day. Now I bet you really understand our clever tag line “Gear Today, Gone Tomorrow”.

Why am I limited to only 3 products each day?

It was never in our business plan to increase E-Bays profit. If we could afford their stock, it might be a different story. Besides, let’s be nice to our fellow sportsman and share the savings.

How do I get more information about the product?

If our written description and video of the products features and benefits are not sufficient, try the manufacturer from our manufacturer’s link. You can also Google it or you might find might find good info in chat rooms. If the product is new to the market, we will do our best to give you an honest and accurate description.

Why do you guys do a video on feature’s and benefits?

Our kid’s told us it would be really cool. They also said they would do that uploading stuff. We also know how difficult it can be to buy online when you have questions and concerns about a specific product. In our features and benefits video, we will try to anticipate what these questions and concerns may be and answer them as professionally as possible. We also hope this additional information will enhance your buying decision and cut down on returns.

Did I just say returns?

Oops, if I did, I am very sorry, but we do not take returns. When buying an item, you should have No Regrets, and we will have No Returns. If you really don’t like your purchase, knowing it’s a great product at a great price, give it to your buddy, or better yet, sell it to him or her for a profit.

Why do you encourage customers to write about the item being sold?

Free Labor that is completely unbiased. As stated earlier, we want to give our customers the most information possible before they reach a buying decision. If you notice, most of the comments are positive and usually verify our exceptional price on the item.

If the item is a dud, feel free to let us and other shoppers know your personal experience. Notice I said personal experience. We all know Johnny can’t shoot for crap, so let’s not tell others the sight stinks just because he can’t hit the broadside of a barn with an AK47 at 30 yards.

What if my product is damaged or defective?

Ninety-nine percent of the time the manufacturer will be the place to go. This is the first place you should go unless you were instructed otherwise in our gear description. From our manufacturers links find the appropriate link and either e-mail or call their customer service department to discuss the problem and receive your RMA number. They will either repair or replace the damaged or defective item promptly. If the item is not repairable or replaceable, they will authorize a full refund which will be promptly credited to your account.

If you do not receive satisfaction from the manufacturer or were originally instructed to contact SGD directly for damage or defected merchandise, e-mail us @ www.SGDCS to request a RMA Number. When requesting a RMA Number please include the product description, date of purchase and the trouble you are having. Once you receive your RMA Number and Shipping Label please return the product as promptly as possible. In most case where a product is returned to SGD, expect a full refund to be credited to your account, especially if the product was sold out.

What kind of customer support do you have?

As good as the manufacturer can supply. Seriously, the manufacturer knows his product better than anyone. He also knows how very important it is to take excellent care of our mutual clients. If you are not satisfied with the manufacturer, please send us an e-mail @ www.SGDCS and let us know all the facts surrounding the problem. We will work very hard to resolve any conflicts or concerns you may have. We and our manufacturers are well aware that if you do something nice for someone, they will tell on average 3 people. We are also well aware if you annoy someone they will tell on average 14 people.

What about manufacturer’s warranty?

You guessed it. From our manufacturers links find the appropriate link and either e-mail or call their customer service department to clarify your warranty question.

Can I talk to a representative?

Not very easily, it might interrupt our work at our favorite fishing hole trying new product. However, if you feel you must, please e-mail us @ www.SGDCS and tell us in detail what it is that we need to talk about. WE will generally respond within 24 hours. Don’t forget to give us your phone number if you really want a call.

It’s a pain in the butt typing WWW.sportsmansgeardaily.com. Is their an easier way?

Yes, Go to our tab labeled SGD Icon and follow the steps to download one to your desk top. Or since you like to save time, just click here www.sgdicon.com .

Is an RSS feed available?

What is RSS feed anyhow? Can you get this feed at our local farmers supply? Will it grow bigger bucks? When we can get our IT people together (our 10 kids), we will be sure and ask. For now, the short answer is no.

Was this entire business model your original idea?

Well Our Only True idea was to use it as site for the Sportsman and Outdoor enthusiast. Since we were little kids we have always believed the most sincere form of flattery is replication.

What is Sportsman’s Daily Shirt?

Sportsman’s Daily Shirt (Daily Shirt) is a link from SGD where we regularly will sell one quality T-Shirt (surprises possible) each day (24 hours) or until it is sold out. These are top quality T-Shirts made by Gildan which are 100% pre shrunk cotton and run true to size. The art work will range from hunting, fishing, outdoorsy, patriotic, funny, timley and sexy. They will be delivered to your door by that brown truck in about a week, all for only $11.00. Now that’s an exceptional bargain, I don’t car who you are.

I missed a great shirt yesterday, can I get it now?

Yes, but you now must pay an extra $4.00 (still a deal) for not checking in daily. We told you earlier, we like attention, so please don’t let this become a bad habit or it could get expensive. Just click on the Prior Shirts link then the I Forgot link to order.

Ordering
How do I create a Woot account?

Scroll up to the top of this page where it says "Hi. Are you new?" Click "Start here." You will need to supply a valid email address, a password of your choice, and a unique community nickname by which you will be known. Then click on the "woot me" button and your account is ready for buying products and using the forums. If you plan to buy, you can add your credit card and shipping info to your account here. You can also add or change it later by clicking on "My Account." Only one account per email address and credit card number is allowed.

What payment options do I have?

You can pay for your orders using VISA, MasterCard, American Express, Discover, or Paypal. We do not accept checks, money orders, uncut gemstones, or broken promises.

What are my shipping options?

Currently, your shipping options are limited. An item can ship if you order it, or not ship if you don't. We will ship by common carrier and try to stick with the same service for most items. Right now, we are making Fed-Ex happy, but depending on a particular item, we could change to save cost.

How can I track my order?

Regardless of shipping method, you will get a tracking email once your order ships. You can check your order status by logging in and clicking the “My Account” tab at the top of the page. Your account page will list all your previous orders. Click on the order number to view tracking information for that order. Do not email us the next day asking when your item will ship. Take a breath. Have a cup of coffee. Patience in all things, grasshopper.

Why isn't my state/country/province listed; do you ship internationally?

No, we do not ship outside of the continental United States at this time. We do not ship to Canada, Mexico, Alaska, Hawaii, nor to Maggie's Nipples, Wyoming or Assinippi, Massachusetts at this time.

Community
What is the Community?

The community section of Woot features four public forums. “Woots” is where we encourage everyone to post their comments, opinions, experiences, and share technical knowledge about each of our items. Does one of the items suck so bad that they should all be ritualistically burned en masse? Or perhaps a product rocks SO hard that everyone should sell their house, forget their past life, and buy a few of these up? You get the idea. “News” will carry announcements of new developments within the company, links to media pieces about Woot, that sort of thing. “Contests” is where our weekly contests will live, logically enough. And “Everything Else” is wide-open. This will be the only forum where users can start new topic discussions.

What's with the Blog?

Here, in the popular web log format, you'll find our daily items along with articles and links of interest to all our special little Wooters out there. Look for this section of the site to turn into quite the content carnival over the coming weeks. If you click on “comments” below a blog entry, you'll wind up at the forum discussion topic for that post.

How do I use the message board?

First, you will need a keyboard. Then you need a Woot account, which you can easily create by clicking “Start Here” or “My Account.” Once you're all logged in, simply go to “The Community,” click on the forum and topic in question, and then click on “Reply” or (in the Everything Else forum) “Post.” Feel free to let it fly, just keep it PG-13.

Which Woot staff people use the message boards?

We'll tell you, but you have to promise not to stalk us. As indicated by the fetching "Woot Staff Member" forum avatar, Snapster, Dave Bug, Luke Duff, Big D, Jason Toon, Solais, and Agnew are the real live Woot employees that you can rub e-shoulders with on the community boards. We've also recruited a few volunteer moderators and tagged them with a similar graphic. And any post by Administrator is official Woot bidness, too. Beware anybody else who seems to speak for us.

    First, the usual disclaimer – we're not responsible for the content of any user- submitted post in our community. In practice, we'll try to enforce some simple guidelines below. We want good and bad feedback and will not defend ourselves by means of censorship.
  1. Do not post personal information such as addresses, phone numbers, etc.
  2. Do not post any advertising to which you are related or stand to profit from the referral. (This means any reference to another site must be on topic, such as a lower price found, a product review, articles of particular interest to Wooters, etc.)
  3. Do not post fake reviews (good or bad) of a product you have not physically used or seen used firsthand. Feel free to post what you've heard, just try to be clear and upfront about it.
  4. Do not post anything that isn't safe for work, or safe for kids. Again, think PG-13. We're sure you're aware that there are plenty of forums on the web that would love to have your smut. This is not one of them, and we'll enforce it. Complain about it too much and we'll tell your grandma what a sicko you are.
  5. Do not include any graphics in your signature that are larger than 5K in filesize, or in any other way obnoxious.
  6. We know spamming and forum vandalism when we see it. We will enjoy ruthlessly destroying it. So bring it, chumps! Bring it!

The Company
Where are you guys located?

In the hearts of gadget-loving skinflints everywhere, which happens to be just outside Dallas, Texas. A statistically insignificant few of us are based in St. Louis, Missouri.

Do you have a privacy policy? Is it a secret?

Yes, we do, and no, it's not a secret. Read it in full.

Can I work for Woot?

We don't know – can you? Check out our job listings and you tell us. We're not a huge operation, but we do have need of a few good homos sapiens from time to time. Repeatedly applying for jobs you are clearly not qualified for is a good way to wind up in our never-hire file.

  
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